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FREQUENTLY ASKED QUESTIONS:
- 01Because each product is custom-made, all sales are final. If your item arrives damaged or broken, please contact us at hello@doodledarling.com.
- 02BioThane is a strong polyester webbing coated with a durable, waterproof material. It has the look and feel of leather but is easy to wipe clean, odor-resistant, and doesn’t absorb water, making it a great choice for active dogs who love swimming, hiking, and getting muddy. Because of the material’s thickness and structure, our BioThane collars are available with a traditional buckle only, not a side-release buckle.
- 03Use our sizing chart below to find your pup’s best fit. Measure around the widest part of their neck with a soft measuring tape, leaving enough room to comfortably fit two fingers underneath. If your pup falls between sizes, we recommend sizing up. Always measure twice before ordering!
- 04Yes! We love bringing custom ideas to life. If your requested design isn’t one we plan to offer in our shop, an additional design fee may apply. Email hello@doodledarling.com to discuss the details.
- 05Yes! Most collars are available with either a traditional buckle or a side-release buckle. BioThane collars are the exception and are available with a traditional buckle only.
- 06Not yet. We currently ship within the United States only, but we hope to offer international shipping in the future.
- 07Yes! Side-release collars feature a sliding adjuster for a custom fit, while traditional buckle collars include multiple sizing holes for easy adjustment.
- 08Orders containing custom items, such as collars or tags, typically ship within 1–3 weeks—though usually sooner! Orders containing only ready-made items, such as charms or stickers, typically ship the same week. We’ll always work to get your order to you as quickly as possible, but beautiful things are worth a little wait!
- 09Please double-check all names, sizes, and personalization details before ordering. If you contact us before production begins, we’ll do our best to make the correction. Once your custom item has been created, we’re unable to accept returns or replacements for information entered incorrectly.
- 10Yes! Our collar charms are removable and interchangeable, so your pup can switch up their look to match their mood, outfit, season, or special occasion. Build a collection and give them plenty of options, because every pup deserves a little accessory wardrobe! 🐾
- 11Because production may begin shortly after your order is placed, changes and cancellations are not guaranteed. Please email hello@doodledarling.com as soon as possible, and we’ll do our best to help before production begins.
- 12BioThane: Waterproof, odor-resistant, durable, and easy to wipe clean—perfect for active and adventurous pups.Leather: A strong, timeless option that offers a premium look and becomes softer with use.Faux leather: A lightweight, flexible alternative to leather that is comfortable, stylish, and easy to maintain.PVC-coated webbing: Waterproof, durable, and easy to clean, making it a practical choice for everyday wear and messy adventures.Nylon: Lightweight, flexible, and comfortable for everyday wear, with plenty of options for colorful custom designs.Our leather, faux-leather, and PVC-coated collars may feature a plastic side-release buckle and adjuster, along with a metal D-ring and fasteners. Hardware may vary slightly depending on the selected collar style.BioThane is heavy-duty and will always include metal hardware - which is great for large breeds, pullers, and adventurous dogs!
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